Partner Site Coordinator - OST Partners
Austin, TX
Full Time
Experienced
Who We Are
For more than 35 years, El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Through culturally responsive food access, health literacy, and education programs, El Buen serves more than 30,000 individuals annually. The organization is recognized as both a direct service provider and a systems leader, working collaboratively to build equitable pathways to health, education, and economic stability. Visit our website to learn more about our organization: www.elbuen.org
Job Description
El Buen seeks a Partner Site Coordinator – OST Partners to lead implementation support for El Buen’s established Out of School Time partnerships through the Academic Center of Excellence (ACE). This role ensures high-quality, culturally grounded, bilingual, and data-informed out-of-school time programming across partner sites that support academic growth, social-emotional development, leadership, and connected pathways for middle school and high school youth. Visit our website to learn more about our organization: www.elbuen.org
This position is the primary site-level implementation support lead for ACE partner sites and is responsible for reinforcing Raising Travis County aligned routines; strengthening attendance, dosage, documentation, and reporting practices; troubleshooting delivery issues; and coaching site leads on OST standards, quality, and continuous improvement. The Partner Site Coordinator works closely with the Director of Education, Data Analyst, and Puentes y Futuros Manager to ensure that partner implementation is aligned with ACE protocols, defined metrics and performance indicators, and organizational expectations for coordinated service delivery.
This is a full-time, exempt position based at El Buen headquarters, generally Monday through Friday, between the hours of 8:00 a.m.–8:00 p.m. The role requires occasional evening or weekend work for out of school time programming, special events, community training, site visits, outreach events, or reporting deadlines.
Following a three-month probationary period, employees are eligible to work one day per week remotely in accordance with organizational policy. Employees are expected to attend all staff training, professional development activities, and in-person organizational events.
SCOPE
Program Coordination and Site Implementation Support (35%)
For more than 35 years, El Buen Samaritano (El Buen) has been a trusted community resource for Latino and immigrant families in Central Texas. Through culturally responsive food access, health literacy, and education programs, El Buen serves more than 30,000 individuals annually. The organization is recognized as both a direct service provider and a systems leader, working collaboratively to build equitable pathways to health, education, and economic stability. Visit our website to learn more about our organization: www.elbuen.org
Job Description
El Buen seeks a Partner Site Coordinator – OST Partners to lead implementation support for El Buen’s established Out of School Time partnerships through the Academic Center of Excellence (ACE). This role ensures high-quality, culturally grounded, bilingual, and data-informed out-of-school time programming across partner sites that support academic growth, social-emotional development, leadership, and connected pathways for middle school and high school youth. Visit our website to learn more about our organization: www.elbuen.org
This position is the primary site-level implementation support lead for ACE partner sites and is responsible for reinforcing Raising Travis County aligned routines; strengthening attendance, dosage, documentation, and reporting practices; troubleshooting delivery issues; and coaching site leads on OST standards, quality, and continuous improvement. The Partner Site Coordinator works closely with the Director of Education, Data Analyst, and Puentes y Futuros Manager to ensure that partner implementation is aligned with ACE protocols, defined metrics and performance indicators, and organizational expectations for coordinated service delivery.
This is a full-time, exempt position based at El Buen headquarters, generally Monday through Friday, between the hours of 8:00 a.m.–8:00 p.m. The role requires occasional evening or weekend work for out of school time programming, special events, community training, site visits, outreach events, or reporting deadlines.
Following a three-month probationary period, employees are eligible to work one day per week remotely in accordance with organizational policy. Employees are expected to attend all staff training, professional development activities, and in-person organizational events.
SCOPE
- Supports implementation of Out of School Time programming across established partner sites during afterschool, summer, school breaks, and other approved OST access points.
- Monitors and coaches partner site staff to strengthen program quality, youth safety, adhering to attendance and dosage requirements, documentation, and a consistent participant experience aligned with ACE and Travis County expectations.
- Stewards implementation relationships with OST organizations and program sites through regular check-ins, quality assurance visits, troubleshooting support, and follow-up on improvement actions.
- Oversees site-level readiness for attendance tracking, participation planning, referral documentation, service documentation, and Apricot-related routines in coordination with the Data Analyst and Director of Education.
- Partners with the Evaluation and Data team and organizational leadership to maintain data integrity, reporting readiness, partner scorecard preparation, and continuous quality improvement routines tied to program outcomes and consolidated reporting expectations where applicable.
- Supports coordination across pathways by maintaining ongoing communication with the Puentes y Futuros Manager to strengthen participant progression, continuity of services, and transition supports.
Program Coordination and Site Implementation Support (35%)
- Coordinate implementation support for ACE OST partner sites across afterschool, summer, school breaks, and other approved access points, ensuring that each site operates in alignment with ACE expectations and approved workplans.
- Reinforce daily operational readiness, including schedules, staffing coverage, youth supervision, session flow, materials, and implementation routines, and help sites resolve barriers that could disrupt service delivery or participant experience.
- Monitor attendance and dosage practices that sustain participation, including re-engagement routines, family follow-up, and barrier-solving with internal teams and partner sites as needed.
- Guide sites through launch periods, seasonal transitions, and other implementation shifts so programming remains stable, coordinated, and responsive to participant needs.
- Observe program flow and participant experience in real time, identify breakdowns or inconsistencies, and support site staff in making timely operational adjustments.
- Troubleshoot site-level challenges with a solutions-oriented approach, resolving issues directly when appropriate and escalating higher-risk concerns related to safety, compliance, staffing, or implementation quality.
- Lead observation and coaching cycles with partner site leads and frontline staff, providing timely feedback and supporting staff goal-setting to strengthen practice and improve consistency across sites.
- Reinforce fidelity to ACE Program Protocols, streamlined OST standards, required tools, and culturally sustaining practices, including consistent use of attendance tools, referral tracking, participation plans, and documentation routines.
- Strengthen site staff capacity to deliver high-quality, culturally grounded, bilingual programming that promotes belonging, safety, positive youth development, and strong academic and social-emotional engagement.
- Support consistent use of structured session plans, quality expectations, youth experience checks, and coaching follow-up so that partner sites can translate training into daily practice.
- Monitor alignment between services delivered, documentation completed, and data entered, and provide targeted coaching and corrective support when fidelity or quality concerns are identified.
- Ensure accurate, timely site-level documentation in Apricot and related systems, including attendance, dosage, services delivered, referrals, and other required implementation records, and support data quality through routine validation and corrective action.
- Partner with leadership and the Data Analyst to ensure data collection and reporting are complete and on time; contribute to dashboards, partner scorecards, monitoring tools, and reporting readiness as needed.
- Review site-level program data to identify trends in attendance, engagement, fidelity, and implementation quality and use findings to inform coaching, problem-solving, and improvement actions.
- Support site-level preparation for performance reviews, monitoring visits, and audit readiness activities by reinforcing documentation standards and ensuring that required records are organized, accessible, and aligned with reporting expectations.
- Document recurring challenges and contribute to identification of systemic issues that should inform CQI priorities, technical assistance plans, and leadership decision-making.
- Maintain strong relationships with OST partners, schools, and community-based sites, coordinating communication and collaboration related to implementation quality, participant supports, and alignment with ACE expectations.
- Strengthen site-level family engagement by reinforcing bilingual, culturally grounded communication practices and follow-up routines that support participation, retention, and family trust.
- Maintain ongoing coordination with the Puentes y Futuros Manager to support pathway continuity, participant progression, and smooth transitions across ACE services and cohorts.
- Support cross-site referral and navigation practices, ensuring that referral processes are documented accurately, follow-through occurs, and participants are connected to the services most appropriate to their needs.
- Participate in cross-department initiatives, organizational committees, strategic planning, partner convenings, and special events aligned to ACE priorities and youth advancement.
- Support El Buen’s emergency-response efforts by assisting with implementation coordination, documentation, and reporting during community crises when needed.
- Perform additional duties as assigned. This can include substituting within the ACE program.
- Participate in emergency response operations as needed to address community disasters.
- Bachelor’s degree in Education, Youth Development, Social Work, or a related field required (Master’s preferred).
- Minimum of three (3) to five (5) years of experience in youth development, OST programming, education, or a related field.
- Demonstrated experience supporting multi-site or multi-partner program implementation.
- Strong knowledge of bilingual practices and youth development approaches for Latino and immigrant communities.
- Data literacy and experience using program data systems (Apricot or comparable) for documentation, reporting, and improvement.
- Strong program coordination skills, including planning, implementation follow-through, communication, and operational troubleshooting.
- Effective coaching and relationship management skills; ability to strengthen staff practice through feedback, modeling, and follow-up.
- Strong facilitation and communication skills with staff, partners, families, and community stakeholders; bilingual (English/Spanish) strongly preferred.
- Ability to analyze implementation and participation data, identify trends, and translate findings into site-level improvement actions.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and data systems.
- Ability to work across internal teams, including ongoing coordination with the Puentes y Futuros Manager, to support pathway continuity and participant progression.
- Experience working within coordinated or collective impact models involving multiple partner organizations.
- Familiarity with Travis County OST requirements, quality frameworks such as YPQA, or similar OST quality and compliance structures.
- Experience supporting monitoring visits, site reviews, or audit preparation processes.
- Experience working in culturally responsive, community-based education environments.
- Experience supporting family engagement, referral coordination, and participant retention strategies across OST settings.
- Medical/Dental/Vision
- Flexible Spending Accounts
- A 403(b)-retirement plan is offered, for which you will be immediately eligible.
- El Buen will match employee contributions dollar for dollar, up to 4%
- El Buen will make a retirement contribution of 5% of earnings (must enroll)
- Employer paid Short-Term and Long-Term Disability
- Professional Development Opportunities
- Time Off Including
- 7 paid holidays are observed each year, plus Thanksgiving Week (Including Rest Days), Winter Break (Including Rest Days) in December (up to 10 days) through New Year’s Day
- You will accrue a total of 80 hours annual vacation time
- You will accrue 1 day of sick leave per month of service (12 days per year)
Safeguarding certification is required to work as an employee at El Buen Samaritano Episcopal Mission (El Buen), an institution of the Diocese of Texas. The steps in this process help to protect the individuals who are employees; the children, youth or adults with whom you work, and the institution (El Buen) where you work. Our goal is to make El Buen a safe place where each person is treated with care and respect.
Criminal background check will be conducted on all final candidates.
The qualifications and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.
Job Type: Full-time
Annual Salary $55,000 - $60,000
Please no phone calls, unsolicited emails or recruiters.
Criminal background check will be conducted on all final candidates.
The qualifications and physical demands listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made in accordance with the ADA to enable individuals with disabilities to perform the essential job functions.
Job Type: Full-time
Annual Salary $55,000 - $60,000
Please no phone calls, unsolicited emails or recruiters.
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